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- Terms and Conditions
This website is maintained for your personal use and viewing.
Access and use by you of this site constitutes acceptance by you
of these 'Terms and Conditions', which take effect from the date
of first use. Throughout this document, the terms 'we', 'us' and
'our' refer to Service Provider and the terms 'you' and 'your'
refer to you the user.
Introduction
If you are not sure whether you require a visa to visit the United
Kingdom, you should check before making an application. You can
do this by using the questionnaire 'Do I need a visa' on the UK
Border Agency website.
Declaration
Before final submission of the application, you will be required
to confirm that you have read the 'Declaration' section by signing
in the box provided. You should do this by entering your name.
This 'Declaration' section must be signed by you, the applicant,
personally, and not by a representative or another person acting
on your behalf. An application for a person under the age of 18
may be completed by the parent or legal guardian.
All sections of the revised visa application form need to be completed.
Failure to do so could result in the application being rejected,
causing further delays.
General
Refund policy
The application processing fee, once submitted, is normally non-refundable
regardless of the outcome of the application. Please click here
for more information on the UK Border Agency refund policy.
Intellectual property
The names, images and logos, if any, identifying the 'Authority
and Service Provider' are proprietary marks of these organisations.
Copying the logos or any other third party logos accessed via
this website is not permitted without prior approval from the
relevant copyright owner.
Hyper linking by you
You do not have to seek permission to link directly to pages hosted
on this site. Please note: we do permit our pages to be
loaded to frames on your site. The website's pages must load into
the user's entire window
Hyper linking by us
We are not responsible for the content or reliability of websites
to which we link, nor should listing be taken as endorsement of
any kind. We cannot guarantee that these links will work all of
the time and we have no control over the availability of the linked
pages.
Virus protection
We make every effort to check and test material at all the stages
of production. It is always wise for you to run an anti-virus
programme on all material downloaded from the internet. We cannot
accept any responsibility for any loss, disruption, or damage
to your data or your computer system which may occur whilst using
material derived form this website.
Disclaimer
This website and material relating to Government information,
products and services (or to third party information, products
and services) is provided 'as is' without any representation or
endorsement made and without warranty of any kind, whether express
or implied, including but not limited to the implied warranties
of satisfactory quality, fitness for a particular purpose, non-infringement,
compatibility, security and accuracy. We do not warrant that the
functions contained in the material in this website will be uninterrupted
or error-free, that defects will be corrected or that this site
or the server that makes it available are free of viruses or represent
the full functionality, accuracy, and reliability of the materials.
In no event will we be liable for any loss or damage including,
without limitation, indirect or consequential use or damage, or
any loss or damage including, whatsoever arising from use of or
loss of use of data or profits arising out of or in connection
with the use of this website.
General
These Terms & Conditions shall be governed by and construed
in accordance with the laws of England and Wales. Any dispute
arising under these Terms & Conditions shall be subject to
the exclusive jurisdiction of the courts of England and Wales.
Please direct any queries to www.ukvisas.gov.uk/enquiries
Privacy policy
The 'Service Provider' has entered into a contract with the 'Authority'.
The 'Service Provider' has assigned to the 'Authority', all 'Intellectual
Property' rights owned by the 'Service Provider' in any material,
which is generated by them and delivered to the 'Service Provider'
in the performance of the contract, and have waived all moral
rights relating to such material. The 'Service Provider' has contracted
not to reproduce, publish or supply any such material to any person
other than the 'Authority' without prior approval. This page explains
how the 'Service Provider' and the 'Authority' uses any information
you give to us, and the ways in which we protect your privacy.
The Data Protection Act
Under the 'Data Protection Act', we have a legal duty to protect
any information we collect from you. The 'Authority' is processing
the personal data on these electronic application forms and related
data for the purpose of promoting and protecting the interests
of the UK and its citizens abroad. The data may be disclosed to
other UK Government Departments and public authorities and companies
assisting in the processing and production of your visa.
The 'Service Provider' shall not disclose or allow access to any
personal data provided by the 'Authority' or acquired by the 'Service
Provider' during the execution of the contract, other than to
the 'Service Provider's' personnel or those otherwise lawfully
concerned with the execution of the contract.
Feedback, comments and questions
If you send an email or letter to the British High Commission
in Nairobi at visaenquiries.nairobi@fco.gov.uk
asking for information, we may need to contact other Government
departments to find that information. If your question is technical,
we may need to pass it on to our technology suppliers. We do not
pass on any of your personal information when dealing with your
enquiry unless you have given us permission to do so. Once we
have replied to you, we keep a record of your messages for up
to 6 months for reference and audit purposes, after which it is
deleted.
Cookies
Cookies are pieces of data that are often created when you visit
a website and which are stored in the cookie directory of your
computer. This site does not use cookies.
What happens when I link to another site?
This website contains links to other websites, both those of government
departments and of other organisations. This privacy policy applies
only to our site so you should always be aware when you are moving
to another site and read the privacy statement of any site, which
collects personal information.
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated
version on this page. Regularly reviewing this page ensures that
you are always aware of what information we collect, how we use
it, and under what circumstances, if any, we will share it with
other parties.
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