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How long will it take to receive a decision on my application?
We aim to operate a fast and effective entry clearance service. Last year, over
90% of straightforward, non-settlement applications were resolved within 24
hours. If an interview is required, we aim to process non-settlement
applications within 15 working days. If you are applying to settle in the UK,
in most cases we aim to process your application within 12 weeks.
These processing times can change, so please make your application in good
time, but no longer than 3 months before you travel.
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I am a regular traveller to the UK. Is there any system under which my
application can be expedited?
Yes. If you meet the criteria you may use the "Fast Track" facility. All
applications must be supported by relevant documentation and submitted at the
VFS office. You can usually collect your passport within four working days
between 1500 hours and 1700 hours, Monday to Friday.
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I wish to study in the UK. Which sort of visa should I apply for?
(a) Student Visitors
You should apply for this visa if:
· You are over 18 years
· You wish to take a short course of study lasting less than 6 months.
· You do not wish to work during your stay
· You will not need to extend your stay in the UK.
· Your course is for less than 15 hours per week or is in the evening or at weekends. However, the training provider must be on the DIUS Register of Education Providers.
You should not choose this if:
· You are taking a sandwich course or any short course with a work placement element.
(b) Student
You should apply for this visa if:
· You wish to take part time employment during your studies
· You may need to extend your stay in the UK
· You are undertaking a short term English course before going on to long term studies in the UK. Give details of both courses in your application.
(c) Child Visitor
You should apply for this visa if:
· You are a child under the age of 18 travelling to the UK for a short course of study lasting less than 6 months.
· Please note there is a requirement to demonstrate that adequate arrangements have been made for care in the UK. This means that you must give the name and address of the person you will stay with. You must also submit the necessary signed consent forms from both parents, and the name and passport number of who is accompanying you to the UK.
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Can I apply on behalf of a child?
Yes. You must bring the child's original birth certificate when applying for
their visa. If you are not the child's parent then you will also have to
support the application with a letter of parental consent, a copy of evidence
of the parent's identity e.g. passport and a letter from the child's school or
college. The child has to come in person to the application centre for the
Biometrics scanning to be done.
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Can I present my application by e-mail?
No, at present we do not have the facility for accepting visa applications by
e-mail.
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Can I send someone to lodge my application?
No. All the applicants have to come in person to the UK Visa Application centre
for the Biometrics scanning to be done.
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Will I be interviewed?
Most applications are considered on the basis of the details given on the visa
application form and other papers provided by you. In a small number of cases
the entry clearance officer will wish to interview you. He will advise you if
he wishes to do so.
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When may I collect my visa?
Passports can be collected between 1500 hours and 1700 hours at the VAC from
Monday to Friday.
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Can I send someone to collect my passport?
All applicants should collect their passport in person. In case of emergencies
and reasons such as illness or if the applicants are residing out of Nairobi,
they can nominate someone to collect the passport on their behalf. A duly
signed authority letter should be submitted at the time of lodging the
application. Collection by the third party is at the sole discretion of the
British High Commission.
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Can I receive medical treatment while on a visit to the UK?
If you do not normally live in the UK you will usually be asked to pay for any
treatment you might need. This is regardless of whether you are a British
citizen or have lived or worked there in the past. The Department of Health
website has further details.
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Where can I get further information?
From the Local Visa Guidance & Advice. Further information can also be
found on the UK Visas website.
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Do I have a right to complain if I am not happy about something from your end?
Yes. If you have any complaints or comments about the service that you have
received during the visa application, you may write to:
VFS Manager
P. O. Box 25180 – 00100
Nairobi
Tel: 020 2712110
Fax: 020 2712107
UK Border Agency FAQ's
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