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- Customer Services & Feedback
If you would like to enquire about the visa application process
or if you have any other general queries, please email
info@vfs-uk-ke.com
For appeals please see the information on this [website].
- UK Border Agency - Feedback/ Complaints
UK Border Agency aims to offer a fair and professional service
to all customers. We welcome your feedback
If you have feedback or wish to complain about the standard of
service you have received from the UK Border Agency at the British
High Commission, please address your comments in writing to -
Visa Manager
UK Border Agency
British High Commission
P.O. Box 48543
Nairobi - 00100
Or you can send your written complaint by email to visaenquiries.nairobi@fco.gov.uk
Please provide the following details
- The visa application centre where the application was made
- The full name of the applicant
- The applicant's date of birth
- The type of application
- The date of application
- Any reference number(s)
- Clear description of the complaint/ feedback
We will investigate all complaints fully and will send you a reply
within 20 working days
- VFS - Feedback/ Complaints
VFS aims to provide efficient visa application services to its
customers. If you have a complaint, we would like to know about
it as soon as possible. We will acknowledge your complaint and
will provide you with a timely and comprehensive response.
Every VFS UK visa application centre maintains a complaints register
and a feedback/ complaints box for the benefit of applicants.
You may also present your complaint in person at a VFS UK visa
application centre.
Alternatively you can email your complaint to feedback.ukke@vfshelpline.com
In your complaint please provide -
- Your name
- Contact details (address/ telephone number/ email address)
- A clear description of your complaint with all details
(names, date of application, applicant's date of birth, type
of application, passport number, reference numbers, and other
background information as appropriate)
We will attempt to provide a full reply within 2 working days.
If we cannot respond within this timeframe we will advise you
when we expect to be able to reply and keep you up to date with
the progress.
- Suggestions / Appreciations
We also welcome your comments and suggestions on the service we
provide. They will help us to identify what we do well and what
we could do better.
VFS is keen to hear from you if you have received outstanding
service from a particular member of our team and would be delighted
to receive your recommendations.
You can email your suggestions/ comments to feedback.ukke@vfshelpline.com
We would like to hear your views on the visa application process.
This online survey will give us valuable information on how you
found the visa application process and areas for improvement.
customer
satisfaction survey.
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