VFS operates a call centre to answer your questions about the visa application process.  

The call centre cannot provide immigration advice, and cannot give you any information about the progress of your application after it has been sent to the UK Border Agency. To find out how your application is progressing, see the Track your application page.

Helpline number 020 2712110 (local rates apply) Operating Hours Monday to Friday 08:00-15:00 Email Info.ukke@vfshelpline.com Note: Emails are only accepted and will be responded to within 2 working days from receipt.

Our staff will be able to assist you in English, Swahili and Somali.

Please note: Calls received at the UK Border Agency at the British High Commission will be re-directed to the call centre.