Visa application centre
	Information for customers with disabilities
	Public holiday closures
	Feedback & complaints
	Security information
	Data Protection Act

Visa application centre

Address Geomaps Centre Matumbato Road Upper Hill Nairobi - 00100 Kenya P.O. Box 25180 Location Map Email Info.ukke@vfshelpline.com Note: Emails are only accepted and will be responded to within 2 working days from receipt. Helpline number 020 2712110 (local rates apply) Monday to Friday 08:00-15:00 Languages offered English Swahili Somali Document submission Monday to Friday 08:00 - 15:00 Document collection Monday to Friday 10:00 - 15:00

Local transport information

Parking: There is limited parking available outside the visa application centre. Some parking areas are monitored by the City Council, where a fee is payable. Parking at the visa application centre is at the owner's risk.
Information for disabled visitors

 Public holiday closures

The visa application centre in Nairobi will remain closed in 2012:

Date Day Holidays 2012 2 January Monday New Years day Privilege Holiday 6 April Friday Good Friday 9 April Monday Easter Monday 1 May Tuesday Labour Day 7 May Monday May Bank Holiday 25 May Friday Privilege Holiday – Queens B/day 1 June Friday Madaraka Day 4 June Monday Diamond Jubilee/Spring Bank Holiday 27 August Monday Summer Bank Holiday TBA-Aug/Sept   Eid al-Fitr(End of Ramadhan) 12 December Wednesday Jamhuri Day Privilege Holiday 24 December Monday Christmas Privilege Holiday 25 December Tuesday Christmas Holiday 26 December Wednesday Boxing Day Privilege Holiday

Feedback and complaints

If you want to provide feedback or complain about the service that you have received at a VFS visa application centre, please see the Feedback and complaints on this website.
Security Information

All visitors to the visa application centre are security checked before entering the building. Mobile phones are allowed within the premises but must be switch off. Any excess luggage will not be allowed on the premises but storage lockers are available to keep these items in. Fire arms or weapons of any kind are not allowed and we have no facility to store these while you are at the application.
Data Protection Act

The Data Protection Act prevents the UK Border Agency and VFS from providing information about an application to anybody other than the individual visa applicant or their authorised representative.