Visa application centre
| Address |
Geomaps Centre
Matumbato Road
Upper Hill Nairobi - 00100 Kenya
P.O. Box 25180
Location Map |
| Email |
Info.ukke@vfshelpline.com
Note: Emails are only accepted and will be responded to within 2
working days from receipt. |
| Helpline number |
020 2712110
(local rates apply)
Monday to Friday
08:00-15:00 |
| Languages offered |
English
Swahili
Somali |
|
Document submission |
Monday to Friday
08:00 - 15:00 |
| Document
collection |
Monday to Friday
10:00 - 15:00 |
|
Local transport information
Parking: There is limited parking available outside the visa application centre. Some parking areas are monitored by the City Council, where a fee is payable. Parking at the visa application centre is at the owner's risk.
Information for disabled visitors
Public holiday closures
The visa application centre in Nairobi will remain closed in 2013:
| Date |
Day |
Holidays 2013 |
| 1 January |
Tuesday |
New Year day |
| 4 March |
Monday |
Elections Day Kenya |
| 29 March |
Friday |
Good Friday |
| 1 April |
Monday |
Easter Monday |
| 1 May |
Wednesday |
Labour Day |
| 24 May |
Friday |
Privilege Holiday Queens B/day |
| 27 May |
Monday |
Spring Bank Holiday |
| 26 August |
Monday |
Summer Bank Holiday |
| TBA-Aug/Sept |
|
Eid al-Fitr(End of Ramadhan) |
| 21 October |
Monday |
Kenyatta Day Privilege Holiday |
| 12 December |
Thursday |
Jamhuri Day Privilege Holiday |
| 24 December |
Tuesday |
Christmas Privilege Holiday |
| 25 December |
Wednesday |
Christmas Holiday |
| 26 December |
Thursday |
Boxing Day Holiday |
|
Feedback and complaints
If you want to provide feedback or complain about the service that you have received at a VFS visa application centre, please see the
Feedback and complaints on this website.
Security Measures at the Visa Application Centre
Only applicants will be admitted to the visa application centre - with the exception of children (below 16 years) who should be accompanied by a responsible adult and elderly applicants (above 60 years); caretakers of disabled applicants and interpreters for the hearing-impaired.
Due to security reasons the following items will not be permitted inside the visa application centre or stored in the premises. Other items may be prohibited based on the discretion of security staff.
 |
All battery operated or electronic gadgets such as mobile phones, cameras, audio/video cassettes, compact discs, MP3's, floppies, laptops, palmtops or portable music players. |
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All bags such as travel bags, back packs, briefcases, suitcases, leather, jute or cloth bags and zip folders. |
|
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Sealed envelopes or packages. |
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Any inflammable item such as matchboxes/ lighters/ fuel etc. |
|
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Any sharp objects such as scissors, pen knives or nail filers. |
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Weapon or weapon like objects or explosive material of any kind. |
Please note: There are no facilities at the visa application centre to store prohibited items. Applicants should make alternative arrangements to safeguard their belongings.
Only application related papers would be permitted inside and applicants are requested to keep the following documents ready for security inspection and respond to queries, if any.
|
Passport |
|
|
Application supporting documents and appointment confirmation form as applicable. |
|
|
Collection receipt (If applicable) |
For security reasons, applicants would be subjected to physical frisking. Handheld/Archway metal detectors are safe for all including pregnant women and heart patients with cardiac pacemakers.
You are requested to cooperate with the security guards. In case of any serious concerns, you may please ask to speak to a VFS Manager.
Report incidents/feedback to corporatesecurity@vfsglobal.com
Data Protection Act
The Data Protection Act prevents the UK Border Agency and VFS from providing information about an application to anybody other than the individual visa applicant or their authorised representative.
